Return - Exchange Policy
If you are not satisfied with the products you receive for any reason, you can return them within 14 days and get a refund or request a product exchange. When you send an e-mail to info@30kagitisleri.com regarding the subject for return and exchange transactions, you can ship your package to the address that will be sent to you.
*We do not have a return and exchange option for custom-made products and invitation sets.
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You must safely package and send the products to be returned / exchanged in their original packaging, undamaged, with their labels unused and unused.
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After we check the compliance of your product with the return / exchange conditions, the status of the transaction will be sent to you by e-mail.
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The return amount or the changed product will be refunded to you within 3-5 business days from the confirmation message sent to your e-mail.
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In case it does not comply with the return / exchange conditions; the relevant product will be sent back to your address by cargo.
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After the return / exchange transactions, only the product price will be refunded, the return shipping fee belongs to the customer.
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Return / exchange is not accepted for international orders.
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For products that arrive damaged, we kindly ask you to take a photo of the product and send it to us via e-mail.